Privacy Policy for Site Users

Who we are

Our website address is: https://www.carlowroofers.ie/.

What personal data we collect and why we collect it

Contact forms

We use contact forms to communicate with customers who have requested a callback or a reply by email. This information is used exclusively for the purpose of contacting our customers and is never passed on to any third party. If you would like your details removed, you are welcome to email us and request that the information be deleted.

Users may be asked to provide, where relevant, details such as their name, email address, mailing address, phone number and so on. Users may, however, visit our Site without identifying themselves. We will only collect personal identification information from Users when they choose to submit it voluntarily. Users may always decline to provide personal identification information, though doing so may limit their ability to take part in certain activities on the Site.

We may also collect non-personal identification information about Users when they interact with our Site. This type of information may include the browser name, the type of device being used, and technical details about how Users connect to our Site, such as the operating system, internet service provider and other similar data.

Cookies

If you leave a comment on our site, you may opt in to having your name, email address and website saved in cookies. This is purely for your convenience, so that you do not need to enter your details again the next time you leave a comment. These cookies will remain active for one year.

If you hold an account and log in to this site, a temporary cookie will be set to establish whether your browser accepts cookies. This cookie holds no personal data and is discarded once you close your browser.

If you visit a page, an additional cookie will be stored in your browser. This cookie contains no personal data and simply helps us provide a more tailored experience for our customers. It expires after one day.

Analytics

We occasionally make use of analytics tools to monitor and improve the performance of our website. The software we use is Matomo Analytics, which is hosted locally. This information is not shared with any third party. You can find out more about Matomo Analytics here.

Third party websites

Users may come across advertising or other content on our Site that links to the websites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and accept no responsibility for the practices of websites linked to or from our Site. Furthermore, these sites and services, along with their content and links, may be subject to ongoing change. Such sites and services may operate under their own privacy and customer service policies. Any browsing or interaction on another website, including those that carry a link to our Site, is governed by that website’s own terms and policies.

How we protect your information

We apply suitable data collection, storage and processing practices alongside appropriate security measures to guard against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data held on our Site.

How long we retain your data

If you leave a comment, that comment and its associated metadata are retained indefinitely. This allows us to recognise and approve any follow-up comments automatically, rather than holding them in a moderation queue.

For users who register on our website, where applicable, we also store the personal information provided in their user profile. All users can view, edit or delete their personal information at any time, with the exception that usernames cannot be changed. Website administrators are also able to view and edit this information.

What rights you have over your data

If you have completed a contact form on this site or have left comments, you may request an exported file containing the personal data we hold about you, including any information you have provided. You may also request that we erase any personal data we hold about you. This does not extend to data we are required to retain for administrative, legal or security purposes.

Where we send your data

All data is hosted locally by our website and is not transferred elsewhere.

Your acceptance of these terms

By using this Site, you are indicating your acceptance of this policy. If you do not agree with this policy, please refrain from using our Site. Your continued use of the Site following the publication of any changes to this policy will be taken as your acceptance of those changes.

Complaints

If you have a complaint regarding this policy or any aspect of the personal information we hold about you, please get in touch with us via our contact page. If you remain unsatisfied, you have the right to raise a complaint with the relevant local data protection authority.